Charles

Shipping:

• We normally dispatch Adult Products and Consumer Products within 5 business days of receiving an order and Gifts within 14 days of an associated purchase, unless otherwise noted on the Site.
  
  Any Adult Products and Consumer Products that are pre-ordered are, subject to their availability, normally dispatched within 3 weeks of receiving the order, unless otherwise noted on the Site. Any delivery periods displayed on the Site are estimates only, based on the information provided by the delivery company. 

Returns:

• Due to the intimate nature of our Adult Products we do not accept returns or exchanges for a change of mind. 
  
  
• We value the health and wellbeing of our customers. Adult Products are sent to you new and shipped directly from the manufacturing facility to our warehouse to you.